Return Policy

Last updated: June 10, 2026

FABLE + 42 is a curated marketplace connecting customers with independent fine jewelry designers. Each item sold on fable42.com is created, fulfilled, and shipped by an individual jeweler. Because of this, return and refund policies are set by each jeweler and may vary by product.

This Marketplace Return Policy explains how returns generally work on FABLE + 42 and what you can expect as a customer.

1. Our role as a marketplace

FABLE + 42 is not the seller of the jewelry listed on our platform. We provide the technology and marketplace that allows independent designers to sell their pieces directly to customers.

Each jeweler is responsible for:

• Their individual return and refund policies
• Order fulfillment and shipping
• Handling approved returns and refunds
• Product quality and accuracy of listings

You are purchasing directly from the jeweler, and any return or refund is governed by that jeweler’s specific policy.

2. Where to find a product’s return policy

Every product page on FABLE + 42 includes the jeweler’s return policy. This may cover:

• Return eligibility and timeframes
• Whether custom or personalized pieces are final sale
• Conditions for returns (unworn, original packaging, etc.)
• Resizing or repair options
• Who pays return shipping

You should always review the return policy on the product page before placing an order.

3. Custom and made-to-order pieces

Because many items on FABLE + 42 are custom, made-to-order, or personalized, these pieces are often final sale and may not be eligible for return or refund unless they arrive damaged or incorrect.

Custom policies are determined by each jeweler and will be clearly disclosed on the product page.

4. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or materially different from what was described, you should contact the jeweler directly as soon as possible using the contact information provided on your order confirmation.

Most jewelers require that issues be reported within a specific number of days after delivery and may request photos or documentation.

If you are unable to resolve the issue directly with the jeweler, you may contact FABLE + 42 at hello@fable42.com, and we will assist in facilitating communication.

5. How to start a return

Because returns are handled by the jeweler, all return requests must be initiated with the jeweler who fulfilled your order.

General steps usually include:

1. Review the return policy on the product page
2. Contact the jeweler within their stated return window
3. Follow the jeweler’s instructions for approval and shipping
4. Ship the item back according to their guidelines

Return shipping costs, insurance requirements, and packaging standards are set by each jeweler.

6. Refunds

Refunds are issued by the jeweler, not by FABLE + 42.

Once a return is approved and the jeweler receives the item in acceptable condition, refunds are typically processed back to the original payment method according to the jeweler’s policy and payment processor timelines.

Processing times may vary.

7. Disputes and unresolved issues

If you are unable to resolve a return or refund issue directly with a jeweler, you may contact us at hello@fable42.com. While FABLE + 42 does not issue refunds or accept returns, we may assist in facilitating communication and reviewing marketplace compliance.

Formal disputes remain between the customer and the jeweler and may also involve the payment provider.

8. Contact us

If you have general questions about how returns work on FABLE + 42, contact:

FABLE + 42 LLC
418 Broadway, Ste N
Albany, NY 12207, United States
📧 hello@fable42.com

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